Volání 112: Kdy zavolat na nouzovou linku a co dělat, když potřebujete psychologickou pomoc hned teď
When you're in a mental health crisis and feel like you can't go on, volání 112, nouzová linka pro život ohrožené osoby v Česku. Also known as nouzová pomoc, it connects you to police, fire services, and medical teams who can respond immediately — including mental health professionals on call. This is not just for physical emergencies. If you're having suicidal thoughts, a panic attack so severe you can't breathe, or feel completely lost and unsafe, calling 112 is the fastest way to get help right now.
Many people hesitate to call 112 because they think their problem isn't "bad enough." But crisis doesn't come with a checklist. If you're trembling, crying uncontrollably, or thinking you might hurt yourself or someone else — that's enough. The operators are trained to handle emotional emergencies, not just car crashes or heart attacks. They don't judge. They don't ask if you "really mean it." They send help. And if you're not sure whether to call, call anyway. Better safe than sorry. In the Czech Republic, emergency services have integrated mental health responders in many areas, so you might get a paramedic trained in de-escalation, or even a psychologist on the line within minutes.
But what if you don't need an ambulance? What if you just need someone to talk to before things spiral? That's where other psychologická krize, ostře zhoršená duševní stav, který vyžaduje okamžitou podporu services come in. Charities like CSDZ, Česká společnost pro duševní zdraví, poskytující bezplatnou pomoc v krizi run 24/7 hotlines where trained volunteers listen — no appointment, no cost, no judgment. These aren't replacements for therapy, but they're bridges. They keep you alive until you can find a therapist who fits. And if you're calling 112 because you're overwhelmed, the responders can connect you directly to these services too.
You don't need to wait for a breakdown. If you've been feeling numb, empty, or like you're drowning in silence — and you've tried everything else — calling 112 isn't giving up. It's choosing to survive. The people on the other end have heard it all: parents who lost a child, teens who can't take school anymore, veterans haunted by memories, people who feel like no one understands. You're not weak for needing help. You're human. And in the Czech system, help is waiting — even if you're scared to ask for it.
Below you'll find real stories and practical advice from therapists in Prague who've worked with people in exactly these situations. Learn how to recognize when you're in crisis, what to say when you call, how to prepare for what happens after 112 arrives, and where to turn next — whether it's free counseling, trauma support, or long-term therapy. These aren't theoretical tips. They're tools people used to get through the darkest hours. And they can help you too.
